Since 1982, TeleTech has focused its business on progressively
developing strategic business solutions for every stage of the
customer experience life cycle. TeleTech's innovation in
integrating customer and enterprise management solutions -
coupled with world-class employees, partners, and clients-has
resulted in comprehensive offerings that include strategies,
technologies, and talent. These end-to-end customer experience
solutions will continue to position TeleTech as the go-to partner
for Global 1000 companies.
- 1982 - TeleTech Pioneers a New Industry:
Founded by current chairman and CEO Ken Tuchman. Realised $1
million in revenue during first year of operation.
- 1986 - First Operations Centre Established:
Moved operations into a small building in Sherman Oaks, California
and spent several years developing our client base while improving
the quality and breadth of our customer management offering.
- 1995 - Major Contract Landed, Operations
Expand: Won the largest customer management contract in
its history to date, required the addition of new centres in three
US states.
- 1996 - NASDAQ's IPO of the Year, First Fortune 500
Client, Global Operations Begin: Completed the IPO and
voted NASDAQ's most successful IPO of the year. Grew workforce by
more than 300% and increased revenues by $100 million. Announced
first Fortune 500 client and expanded globally in Australia and New
Zealand.
- 1998 to 1999 - Global Footprint Expands and Joint
Venture Announced: Opened centres in Scotland, Canada,
Argentina and Brazil. Announced a joint venture with the Ford Motor
Company called Percepta.
- 2001 to 2005 - Centralise, Standardise and
Virtualise: Deployed the first global IP-based platform to
facilitate the delivery of comprehensive global solutions on
a centralised model. Formalised a human capital methodology with
HirePoint, TeleTech University and TeleTech Total Rewards services.
Established a presence in the Philippines and announced record
revenue in 2005.
- 2006 to 2010 - Expansion and Transformational
Growth: Made strategic acquisition of Direct Alliance, an
award-winning revenue generation company. Focused on providing
outsourced marketing, sales and customer management solutions to
Global 1000 clients. Collaborated with clients and helped leverage
the cultural, language, skill and cost opportunities available.
Expanded into South Africa. Launched Revenue Generation, Social CRM
and Click-to-Chat solutions.Made strategic acquisition of a global
customer experience thought leadership and management consulting
firm, Peppers &
Rogers Group.
- 2011 to Present - Redefining the Customer
Experience: Acquired technology leader eLoyalty to
enhance multichannel customer experience capabilities for clients
and their customers. Expanded our suite of cloud-based technologies
and services to include premise-based offerings. Established a
strategic partnership with
Satmetrix, co-creator of the Net Promoter Score® (NPS),
and began building NPS measurements and processes into delivery
capabilities. Made strategic acquisition of iKnowtion to bring deep data
analytics methodology to the client base.
