Leadership

Kenneth D. Tuchman is a pioneer in modern business process outsourcing practices. He founded TeleTech in 1982 and has built the company into a leading authority on complex relationship management.

TeleTech was the first firm to depart from the traditional model of the teleservices industry to focus on the more expansive concept of strategy and execution across the entire customer life cycle.

Tuchman's unique understanding and perspective on the importance of the customer as a strategic asset fuels TeleTech's culture of innovation and commitment to excellence. Ultimately, this revolutionises the industry through the development of progressive front- to back-office products and services that truly maximise customer interaction.

Tuchman has served as chairman of the board of directors and chief executive officer for TeleTech continually since its formation. Today, TeleTech is a leading global provider of relationship life cycle and business process services and continues as the foremost innovator in the business process outsourcing industry.

James Barlett was elected as TeleTech's vice chairman in October 2001. In this role, Barlett is actively involved in facilitating strong relationships with new clients and building strategic alliances with key partners.

Barlett works directly with the company's four regional general managers in North America, Asia-Pacific, Europe and Latin America. Additionally, Barlett has oversight of the company's subsidiaries which include Percepta, TeleTech's joint venture with Ford Motor Company; TeleTech Loan Services, the company's mortgage origination and fulfilment group and Revana™, a wholly-owned company offering sales and marketing solutions.

Previously, Barlett served as the chairman, president and chief executive officer of Galileo International, where he acquired the online travel provider, Trip.com. Prior to joining Galileo, Barlett served as executive vice president of Worldwide Operations and Systems for MasterCard International Corporation, overseeing its global programme for innovative technology replacement.

Before MasterCard, Barlett was executive vice president of operations for NBD Bancorp, where he managed the redevelopment of core banking systems. He also served as vice chairman of Cirrus, Inc., directing the development, implementation and operation of the Cirrus International automated teller switching system.

Barlett holds a Bachelor's degree and MBA from the University of Akron.

Richard Bledsoe has a 30-year track record of expertly handling executive leadership positions, with extensive business process outsourcing experience. As TeleTech's executive vice president of operations for Asia-Pacific, Europe, Middle East and Africa, Bledsoe manages all Asian and EMEA operations with a focus on building strong client relationships. His areas of expertise include: P&L management, Six Sigma process and performance improvement, customer satisfaction, coaching and management development, cost reduction, profit optimisation, performance monitoring systems and leading teams in multi-site facilities.

Prior to joining TeleTech, Bledsoe served as the chief operating officer for PeopleSupport from 2007 to January 2009, with a strong focus on the travel and financial services industries. From 2002 to 2006, he served as the senior vice president of SOURCECORP with responsibility for the healthcare payer and government verticals as well as regional operations and offshore facilities. Bledsoe also worked for Affiliated Computer Services (ACS) as the Vice President of International Operations with responsibility for 11 offshore sites with 10,000 employees in seven countries.

As TeleTech's executive vice president of operations and IT, Martin DeGhetto focuses on streamlining and optimising TeleTech's global operations and information technology in order to enhance the services TeleTech provides to its clients.

DeGhetto is an industry veteran who has managed large scale business process outsourcing customer service operations for major companies such as AT&T, American Express and Convergys. His career has covered the functional areas of operations, technology, process re-engineering and executive management.

Prior to joining TeleTech, DeGhetto served as executive vice president for the Commercial Division at Connextions, Inc., where he was responsible for client satisfaction, profitability and growth for their commercial clients. His previous role was with Convergys as the senior vice president, North American/European Operations. In this position he led contact centre operations that included 48,000 customer service employees across the USA, Canada and Europe. Prior to Convergys, DeGhetto was vice president, International Customer Service with American Express, where he was responsible for improving productivity, quality and costs for 28 international contact centres. Prior to joining American Express, DeGhetto was with AT&T/American Transtech in several operational and IT leadership positions, including leading the Employee Benefit Services business unit.

DeGhetto holds a Bachelor of Science degree in Management from Southeastern University.

In the 24/7 multichannel world where the customer experience defines the brand, TeleTech's chief marketing officer, Mark Grindeland, brings a rare combination of creative, analytical and operational skills. In his role, Mark oversees branding, marketing strategy and marketing communications.

For almost 25 years, Mark has been the "go to" advisor for many of world's leading consumer brands. When there was an innovative new product to launch, a fragmented market to penetrate or a customer behaviour trend to understand and change, Mark was tapped to create the business case, design the creative strategy and build the team to deliver the results.

Prior to joining TeleTech, Mark served as chairman and co-founder of ShesConnected Multimedia Corporation, the first multi-profile social networking site for women. In previous years, he held executive-level positions with Live Wire Mobile, Wunderman, Digitas and Exchange Partners. He also co-founded and served as executive vice president of marketing for m-Qube Incorporated, a premier provider of mobile messaging and data solutions, based in Boston, Massachusetts. Mark holds a Bachelor of Arts degree from the University of Denver.

In April 2007, Judi Hand was appointed President and General Manager of Revana™, a wholly owned subsidiary of TeleTech, Inc. Since then, she has assumed additional responsibility as Chief Sales Officer for TeleTech.  She leads TeleTech's global sales effort for new client acquisition and business expansion with existing clients.

Hand has more than 20 years of experience in sales, service and marketing to business and consumer customers at all levels. Her previous executive experience includes Senior Vice President of Enterprise Sales with AT&T, Vice President of AT&T Business Services for small and mid-sized markets, Senior Vice President of Sales and Customer Care at Qwest for small business and consumer markets, Chief Marketing Officer for U S WEST Dex and Executive Director of Solutions Marketing and Director of Market Strategy Development for U S WEST.

Hand earned her MBA from Stanford University and a BSBA in communications and marketing from the University of Nebraska.

As TeleTech's executive vice president of human capital delivery, Mike Jossi manages all aspects of the company's global human capital.  Jossi, who joined TeleTech in January 2005, executes TeleTech's strategy for building and managing the company's comprehensive global human capital platform. This integrated platform allows us to deliver a highly skilled, motivated and scalable workforce that aligns with our business process outsourcing (BPO) clients' objectives.

With over 15 years of business experience in training and development, Jossi has built a world-class, global e-learning and knowledge management organisation that has enabled TeleTech to better serve, grow and retain our clients' customer bases. Jossi has been a key contributor to the continuous evolution and improvement of the human capital strategy to better align our associates with our clients' business objectives.

Prior to TeleTech, Jossi led organisations that have provided products and services to companies such as Microsoft, SkillSoft, Deloitte, United Rentals and several Fortune 500 companies. As CEO of Active Education, Jossi was awarded the Deloitte Fast 50 Award for leading one of the fastest growing companies in Colorado for five consecutive years. Throughout his career, Jossi has excelled as an innovative strategist, demonstrating his ability to create, manage and lead senior teams who execute the corporate vision.

Jossi holds an undergraduate degree in Marketing from Arizona State University.

As TeleTech's chief financial officer (CFO), chief administrative officer, and executive vice president, Regina Paolillo is a valuable member of TeleTech's executive team. Paolillo leads TeleTech's finance, treasury and accounting functions as well as the mergers and acquisitions team, and is a key driver of strategic initiatives. Paolillo previously served in numerous executive leadership roles and has extensive expertise in mergers and acquisitions as well as operational business transformation.

Prior to joining TeleTech, Paolillo was the CFO and EVP for Enterprise Services for the TriZetto Group, Inc., a privately held company providing technology-enabled solutions to the healthcare industry. She has also held CEO, CFO and other executive leadership positions at General Atlantic, a leading global growth equity firm. At Creditek she served as CFO, COO and ultimately CEO. After Creditek was acquired by Genpact (NYSE: G), a global business process and technology management company, Paolillo became the executive vice president of Revenue Cycle and the Mortgage Services Division. She spent nearly 10 years and attained the roles of CFO and EVP of Corporate Services at Gartner, Inc. (NYSE: IT), an information technology research and advisory company.

Paolillo began her career as an auditor with Price Waterhouse. She is a certified public accountant and holds a Bachelor of Science degree in accounting from the University of New Haven.

As senior vice president of corporate development, Raj Dani drives TeleTech's worldwide growth and acquisition initiatives. He is a leader in sourcing, negotiating, and executing corporate transactions that support strategic priorities to differentiate TeleTech in a competitive landscape.

Before joining TeleTech, Dani served in senior corporate development, strategy, and finance roles with Flextronics International and Jabil Circuit, Inc., two global leaders in the outsourced contract manufacturing and services sector. During Dani's tenure, both Flextronics International and Jabil Circuit experienced significant growth through acquisitions and alliances. Dani has extensive global transaction experience, including international assignments in Switzerland and Italy. In addition, he has negotiated several joint ventures and strategic alliances in virtually all emerging geographies.

Dani began his career as an auditor with Price Waterhouse and gained experience in mergers and acquisitions with the firm's Transaction Services Group in New York and Switzerland. He is a Certified Public Accountant and holds a bachelor of business administration degree from Emory University and a master's degree in accountancy from the University of Florida.