Mike Jossi

As TeleTech's executive vice president of human capital delivery, Mike Jossi manages all aspects of the company's global human capital.  Jossi, who joined TeleTech in January 2005, executes TeleTech's strategy for building and managing the company's comprehensive global human capital platform. This integrated platform allows us to deliver a highly skilled, motivated and scalable workforce that aligns with our business process outsourcing (BPO) clients' objectives.

With over 15 years of business experience in training and development, Jossi has built a world-class, global e-learning and knowledge management organisation that has enabled TeleTech to better serve, grow and retain our clients' customer bases. Jossi has been a key contributor to the continuous evolution and improvement of the human capital strategy to better align our associates with our clients' business objectives.

Prior to TeleTech, Jossi led organisations that have provided products and services to companies such as Microsoft, SkillSoft, Deloitte, United Rentals and several Fortune 500 companies. As CEO of Active Education, Jossi was awarded the Deloitte Fast 50 Award for leading one of the fastest growing companies in Colorado for five consecutive years. Throughout his career, Jossi has excelled as an innovative strategist, demonstrating his ability to create, manage and lead senior teams who execute the corporate vision.

Jossi holds an undergraduate degree in Marketing from Arizona State University.