Customer Innovation

Today, companies build relationships with their customers in a variety of ways. TeleTech helps our clients create opportunities to build strong customer loyalty, realising the full potential of social CRM and multichannel customer management.

Our expertise in managing the customer experience means a deeper relationship. We use a blend of direct interaction, self-service and collaborative techniques to connect with customers. To do this, we draw from our diverse and successful experience with a variety of:

• Skills
• Languages
• Cultures
• Cost opportunities

TeleTech understands that businesses need a multichannel customer support plan to create the ideal brand experience. This is why we offer support services from numerous locations in the world, through multiple partners and across all media and support channels. We're able to work with our clients to deliver a consistent and integrated support experience.

TeleTech offers Customer Innovation products that matter most to our clients and their customers, including complete customer care, technical support, revenue generation, order and return management, billing services, account management and customer notifications. We deliver these services the way customers want - from traditional voice, chat and email solutions to new, cutting edge social CRM and robust at-home technology and workforce solutions. The TeleTech Customer Innovation products are:

• Customer Care - we offer premium customer care services with highly-trained associates that are thoroughly versed in our client's product sets, support processes and corporate culture.
• Technical Support - we currently have thousands of technical and helpdesk associates assisting in both Tier I and II capacity with varied dispatch, service connectivity, troubleshooting, trouble ticket management and repair issues.
• TeleTech@Home - a Virtual Workforce Solution that delivers extraordinary people, solutions and technology to give companies a compelling return on investment and unmatched total value with a comprehensive, innovative delivery model.
• Online Customer Support - an integrated set of voice, chat, email and e-commerce response services that enable your business to deliver just-in-time, personalised, online interactive assistance.
• Social CRM - a method for servicing customers directly through social networks, and leveraging customer-driven knowledge for better first contact resolution across multiple voice, web and chat support channels.