Enterprise Innovation

Forward-looking organisations closely examine their back-office structure to reduce costs, streamline operations and increase revenues. TeleTech's solutions help clients reach their targets quickly and cost-effectively by implementing solutions tailored to meet their needs and help make their ambitious goals reality.

TeleTech's Enterprise Innovation solutions offer the expertise to deliver a back office that's as strong as the front office. We offer exceptional capabilities in:

• Order and contract management,
• Expense control,
• Financial planning and analysis,
• Revenue cycle management and
• Benefits administration.

TeleTech Enterprise Innovation solutions drastically improve efficiencies by applying proven expertise and global staffing and management resources to your company's back-office business processes. We have created processes that solve the companies' enterprise challenges including highly complex business processes involving multiple systems that streamline manual order processing, manual account management and manual support for customer procurement and fulfilment.

TeleTech's Enterprise Innovation products include:

• Administration - components include order management and inquiry services, customer enrolment services and activations and general account management and servicing solutions.
• Finance and Accounting - includes fiscal reporting, customer billing and verification services; as well as collections services.
• Logistics and Distribution - offerings include procurement, fulfilment and processing services, in addition to scheduling.