Learning Innovation

Investing in the skills of employees produces a higher quality product or service for your customers. TeleTech recognises this and has built a suite of Learning Innovation products to address various learning needs across multiple groups. TeleTech's Learning Innovation solution transforms a single discrete training event that pushes information to learners, to a continuous on-going learning practice where learners collaborate and augment their knowledge from live operations throughout the project lifecycle.

TeleTech understands that every company's greatest asset is its people. That's why our Learning Innovation solution focuses on a continuous and collaborative learning practice. Since 1982, we've perfected the process of bringing employees on-board faster, with the right tools and learning methodologies.

For customer service, operations and human capital organisations that need to improve employee operational performance, TeleTech delivers Learning Innovation solutions that increase speed to proficiency as well as reduce learning curves and training expenses.

Unlike learning programmes that focus on a single venue or platform, TeleTech deploys a blended methodology which includes virtual  job-simulation environments, eLearning courses through TeleTech University, blended instructor-led training, interactive social media networking and collaboration, and intuitive 3D and game-based learning courses.

TeleTech's Learning Innovation products are:

• Simulated Learning - By utilising TeleTech's GigaPOP® infrastructure, learners from anywhere in the world perform simulations of customer interaction scenarios with peers, trainers and clients to dramatically speed-up time to competence and improve the quality of customer interactions.
• Leadership Learning - a business-focused development programme that pinpoints key performance indicators and blends them with proven employee satisfaction and retention principles.
• Mobile Learning - with over 1.2 billion mobile devices projected to be in use by 2012, we deliver mobile-friendly learning courses that can be accessed from any mobile device.
• Video Learning - no matter the physical location, subject matter experts and facilitators can deliver training and share best practices from anywhere in the world over high-definition video.
• eLearning - provides the ability to create innovative video-based learning solutions that engage learners, while driving critical learning and operational issues.
• Social Learning - A dynamic integration of technologies, learning philosophies, training and support resources collaborate online through Iris, TeleTech's social collaboration platform.