Professional Services

TeleTech's consulting group represents the collective intellectual capital of nearly three decades in the complex business process outsourcing industry. Our consultants are industry veterans with proven experience in delivering high-quality, customer-centric solutions and strategies.

TeleTech Professional Services applies our confirmed experience, unique approach and proprietary toolset to your specific business goals to drive rapid improvements in your business processes and operations. We can help transform your business through services that:

• Improve the operational performance of service delivery centres,
• Enhance the customer experience,
• Uncover opportunities for revenue generation,
• Increase customer profitability and
• Optimise existing technology investments.

Through our partnership with Peppers & Rogers Group, the leading management consulting firm in customer based business strategies, we provide our clients with high-impact business strategies that are designed to deliver results. Our proven professional services methodology starts with helping you identify your current business objectives and defining key criteria for success. We then take an unbiased, fact-driven approach to solving business issues by delivering more than just traditional reports drawn from individual data sources. We not only suggest solutions to meet your current business objectives, but our Professional Services team can help you implement these solutions throughout your enterprise. Our Professional Services products include:

• Integrated Customer Management - assesses a client's existing customer interaction channels across all service and sales programmes by deploying customer experience analytics while delivering cost vs. benefit analysis and subsequent recommendations.
• Service Delivery Architecture - delivers customised architectures for high-performance delivery centres or the redesign of existing centres.
• Service Delivery Optimisation - assessments delivering an end-to-end review of customer service operations, including operational metrics, call routing, self-service technology and workforce optimisation, to name a few.
• Revenue Performance Optimisation - assessment providing an in-depth review of customer-facing processes designed to uncover latent opportunities for improving revenue enhancing tactics as part of a coordinated roadmap of revenue generation initiatives.
• Technology Integration - comprehensive systems integration services to ensure service delivery infrastructure systems are integrated efficiently and effectively with corporate CRM, ERP and financial and business systems, as well as custom or proprietary applications and environments.