Revenue Generation

TeleTech has enjoyed unmatched success in driving sales performance and customer retention levels for many top Global 1000 firms. Our Revenue Generation solutions address each stage in the customer life cycle while making the most of profit potentials. We help organisations:

• Grow their existing revenues,
• Retain valuable customers and
• Target new markets for additional growth.

Unlike other providers, TeleTech is one of the few able to integrate all of the required capabilities, tools and technology into a single comprehensive revenue generation offering that includes:

• Highly experienced and trained lead generation sales professionals
• Comprehensive sales contact databases
• Our proprietary CRM tool
• Marketing analytics for customer targeting and segmentation
• Electronic direct mail marketing for both campaign marketing and personalised sales rep communications
• Personal Pages, client-branded e-commerce websites for simplified customer transactions
• Efficient order entry and Quote-to-Cash systems for faster revenue realisation

TeleTech's Revenue Generation solutions allow companies to deploy an expanded, focused salesforce effort more efficiently and with less cost.

For sales organisations across all major industries that need to increase revenue, TeleTech delivers revenue generation services - attracting and retaining premium customers in new market segments and then cultivating these relationships until they are producing at maximum revenue and profitability. TeleTech's Revenue Generations products are:

• Lead Generation - TeleTech sales professionals generate, qualify, nurture and transition leads to a client's salesforce while continuously monitoring performance against pipeline targets.
• Customer Acquisition - dedicated, consultative-selling professionals who help your business increase sales, improve profitability and build stronger customer relationships at some of the best revenue to expense ratios in the industry.
• Account Management - account retention and development systems ensure that our clients grow their share of wallet with top accounts, quarter to quarter, year to year.
• Customer Retention - offerings include loyalty campaigns, churn reduction programmes, account reviews, cross-sell and up-sell programmes and save desk services.
• Service to Sales - leveraging the existing flow of naturally occurring inbound customer service and technical support contacts (voice or chat) and introducing a revenue generation component.
• Marketing Analytics - robust analytics services to develop customer profiles, segment customers, monitor customer transaction data and leverage sales reports and website data to improve results.
• Electronic Direct Marketing - a dynamic rules-driven approach that enables us to deliver the right offer to the right customer at the right time, enhancing the lifetime value of each of your customer relationships.