Technology Innovation

The Technology Innovation solution is delivered through eLoyalty, a TeleTech company.

The Technology Innovation solution gives clients an attractive set of options. It improves productivity and integrates social media into customer relationship management offerings. Our technology can also help organisations enhance their operations with:

• Lower costs,
• Reduced risk and
• Higher customer satisfaction.

eLoyalty delivers comprehensive cloud, on-premise and hybrid technologies. We manage a growing number of service delivery centres and at-home workforces around the world. This motivated us to centralise our IT infrastructure into the global TeleTech GigaPOP® network. Today, this IT infrastructure is available anywhere in the world as a cloud-based technology offering.

Learn more about eLoyalty

The Technology Innovation solution improves contact centre productivity, and integrates social media into customer relationship management offerings. Altogether we help your organisation enhance operations with lower costs, reduced risks and higher customer satisfaction. Technology Innovation products include:

• Cloud Contact Centre: Enterprise - is a fully customisable, cloud-based contact centre technology platform that connects customers and contact centre agents across the globe.
• Cloud Contact Centre: SMB - is a package of pre-integrated technologies that combines customer relationship management (CRM) and Automated Call Distribution (ACD) with the TeleTech GigaPOP® VoIP network for a fast and easy to deploy contact centre solution.
• Premise Contact Centre - includes completely integrated on-premise contact centre solutions and delivers everything from assessment, technology and systems design to managed services.
• Hybrid Solutions - eLoyalty is the only Cisco® partner who offers cloud, on-premise and blended solutions, and our technology experts will design, implement and manage a solution just for you.

Add-On Technologies
Customise the Premise Contact Centre and Cloud Contact Centre: Enterprise products with these add-on technologies.

• Customer Interaction Suite - Build a multichannel customer interaction platform with voice, chat, email, mobile SMS text messages, social media and customer relationship management technologies.
• Self-Service Suite - Empower customers and optimise costs with automated customer notifications, interactive voice recognition systems, web self-service technology and customer satisfaction surveys.
• Workforce Optimisation Suite - Enhance productivity throughout the agent life cycle using desktop automation, computer telephony integration, knowledge management, TeleTech@Home technology and the learning toolkit.